Essex Animal Hospital

"I have taken my medically sensitive French bulldog to Dr. Ann for 6 years now. I have moved 2 times, each time moving further away. I currently live almost an hour from the office but will never go anywhere else. I can’t thank Dr. Ann and the entire team enough for the level of care they have provided for Pierre but also our entire family. I come with a few kids in tow and the team is always so kind and accommodating. Dr Ann goes above and beyond every time. Pierre has had numerous medical episodes and Dr Ann’s knowledge and care are invaluable. Thank you Dr. Ann, Dr. Dolin and Essex Anjmal hospital. Our family loves you!"

"As a new dog mom to an energetic mini dachshund, I couldn’t be happier with this family-run vet. Dr. Pollack and Dr. Dolin were incredibly patient, explained everything clearly, and provided excellent care. The whole staff is warm and professional. A community-first practice I trust completely.""

"On July 2, sadly I had to unexpectedly say goodbye to my buddy Milo. I woke up to cries like I've never heard from a cat before. I did a random search and found the Essex Animal Hospital. I can not thank the entire staff for their support. I was heartbroken but they took the very best care of Milo in his last moments. I wish I could remember everyone's names to thank you all individually but I was at a loss. I truly appreciate you all for being there for Milo and myself. I can't thank you all enough."

"Extremely disappointing and frustrating experience. I had a follow-up appointment for my kitten at 12:00 PM and walked in at 12:11 PM. I was immediately told there is a strict 10-minute grace period — interesting, considering this policy was never mentioned in any email, reminder, or prior communication. Apparently, patients are expected to magically know the rules. Even more impressive, I was told there was NO WAY any time today I could be seen and that I had to reschedule next week — while at the same time being told the next patient had already been taken in. So within that “grace period,” my appointment slot was already gone? That’s a very efficient way of redefining what a “grace period” means. Also worth noting: I did not receive a single confirmation call in the two weeks leading up to this appointment. But enforcing an undisclosed policy? That seems to be handled with great precision. The front desk staff was dismissive and completely unwilling to help — no attempt to offer solutions, no basic courtesy, just a flat refusal. On top of that, pricing is inconsistent and unclear. I received an email stating the exam fee would be $80, which is why I booked last time. I was later charged $96 with no clear explanation. Transparency clearly isn’t a priority here either. To be fair, the doctors I’ve seen before were kind and professional. It’s unfortunate that the front desk experience completely undermines that. Overall, between the poor communication, inconsistent policies, and lack of basic customer service, this was an incredibly frustrating experience."